Thank you for shopping with Laricci. Every order is packed with care, but we understand that sometimes things don't work out — a product may not fit quite right, an item may arrive damaged, or you may simply change your mind. That's okay. We're here to help.

Our promise is simple: if something isn't right with your order, we'll work with you to find a fair solution quickly and without unnecessary hassle.

1. What we cover

You're covered by our 30-day guarantee: contact us within 30 days of receiving your order and we'll help resolve the issue.

1. Damaged or defective on arrival — we'll send a replacement by default, and you may not need to return the original item. If you'd rather not receive a replacement, we can issue store credit or a refund instead.
2. Wrong item, size, or color received — we'll send the correct item at no additional cost, or process a refund if you prefer.
3. Incomplete or missing parts — we'll reship the missing part(s) at no cost, or issue a partial refund if you would rather not wait.
4. Fewer items than ordered — we'll immediately send the missing quantity, or refund the missing portion.
5. Doesn't fit — we offer one free size replacement, no return needed. If you prefer not to receive a new size, we can discuss refund or store credit options.
6. Breaks under normal use within 30 days of delivery — send us a photo and we'll offer a replacement, store credit, or a refund.

Changed your mind? No problem — change-of-mind returns are welcome within 30 days of delivery, subject to the conditions of this policy, and there is no restocking fee.

2. Flexible resolutions — always your choice

To save you a trip to the post office, we may offer you a partial refund (you keep the item) or store credit. These offers are always optional. If you prefer to return the item under this policy, that option remains available to you.

3. Store credit

Store credit is issued as a digital gift card, can be spent on products available in our store, and never expires. Orders placed using store credit remain covered for eligible damage, defects, or incorrect-item issues.

4. How to get started

Simply email our support team within 30 days of delivery with your order number, the name of the item, and a short description of the issue. In most cases, we'll ask for a quick photo or video to help us understand and resolve the issue efficiently. For transit damage, photos of both the item and packaging may be requested.

For voluntary returns, once your return is approved, we'll provide return instructions and the applicable return address. Items should be sent back unworn, unused, and in their original packaging where applicable.

5. Refund processing

As part of resolving your request, our team may first propose one or more alternative resolutions, such as a partial refund, replacement, or store credit. Accepting an alternative is entirely optional and is never a condition for receiving a refund when you are otherwise entitled to one under this policy.

Once an approved return arrives and is inspected, we'll process your refund within 7 business days to your original payment method. Depending on your bank or card provider, it may take up to 10 business days for the refund to appear on your statement. This timing may also apply to partial refunds.

6. Return shipping costs

For faulty, damaged, or defective items, once the issue has been verified, we will provide an appropriate resolution at no cost where applicable, and a return may not be required.

For voluntary returns, including change-of-mind and fit-related returns, you are responsible for return shipping costs unless otherwise stated. We recommend using a tracked shipping method and keeping your tracking information and proof of shipment.

7. Good to know

• All returns must be registered with customer service and approved before being sent back. Unauthorized returns may be delayed or refused.
• Please don't dispose of the item until we've reviewed your case. If no proof is available and the item has been discarded, a refund or replacement may not be possible.
• Untracked return parcels that are lost or damaged in transit remain the customer's responsibility, which is why we recommend tracked shipping.
• Once store credit is accepted and issued, the resolution of that case is final. Store credit cannot later be converted into a cash refund unless required by applicable law.
• For bundles or multi-item sets, we may refund or replace only the affected item rather than the entire set.
• If an item is no longer available, we may offer an alternative resolution of comparable value.
• Requests made outside the 30-day window generally cannot be honored unless otherwise required by applicable law.

8. Legal rights

This policy does not affect any rights you may have under applicable US consumer protection laws or other applicable laws and regulations. Where applicable law provides rights that are more favorable to you than this policy, those rights will continue to apply.